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Long Distance FAQ

How do I know that I am getting the best long distance rates available? 
How do I decide what long distance plan is best for me? 
How do I read my long distance bill? 
Who do I contact if I have questions about my long distance service? 
How do I verify my long distance has been switched? 
What happens if I dont choose a long distance carrier? 
How can some carriers charge less than others? 
What is the difference between long distance carriers? 
How do I switch long distance carriers? 
How many long distance carriers are there? 
How will I be billed? 
Who do I call for customer service? 

How can I know that I am getting the best rates available?
ClearPath Telcom keep in constant contact with all the carriers. We always have the most current products, rates and promotions available in the industry. Our goal is to make saving money on all your telecommunication needs as simple as possible.

How do I decide what long distance plan is best for me or my business?
Its easy to find the best long distance provider at ClearPath! Just take a look at our Long distance comparison page. We have all the information you will need to make an educated decision and start saving money right away.

How do I read my long distance bill?
Please see : Billing Questions

Who do I contact if I have questions about my long distance phone service?
You will contact you carriers customer service department.They will give you this number when you sign up, and it will also be on your bill.
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How do I verify my long distance service has been switched to the new carrier?
To see which carrier is currently serving you, call 1-700-555-4141. If the name is unfamiliar, it is possible that the long distance carrier is using the line of another carrier (this is not uncommon). Normal processing time is 3-10 days. If you have any questions, contact your new carrier.

What happens if I don't choose a long distance carrier?
If you don't have a long distance carrier and make a long distance call, you will be charged a very high rate, sometimes up to $2.00 per minute. It is best to choose a long distance carrier before you sign up for new local service, this way you are able to tell the local phone company which long distance carrier you would like to use. Be sure to sign up for long distance with the carrier of your choice as soon as you get your new phone number.

How can some carriers charge less than others?
The smaller carriers (resellers) buy long distance wholesale from the large carriers. They provide their own customer service, billing and account maintenance. They are able to keep their own costs low by avoiding expensive marketing campaigns.

Is there a difference between long distance companies?
There is no difference in the quality of your long distance connection. All long distance companies, including AT&T, Sprint and WorldCom use the same fiber optic networks to transport their calls. The differences are found in the billing and customer service of each carrier.
How do I switch long distance carriers?
1. Compare long distance plans to choose the plan that is best for you.
2. Click on the "sign up now" button of the plan that you have choosen.
3.Do not stop your old service yet. 4. In compliance with most state's regulations, the new carrier will give you a verification call to restate the terms of new service and verify that you want to switch to this carrier. If verification is not done by a phone call or e-mail, arrangements for verification will be made in writing.
5. The new carrier will tell you the next step for switching your service. Some will provide a PIC code for you to give your local phone company. Others will contact the local company directly. The local company must have this PIC to switch carriers.
6. Processing time is usually 5-10 days. To check on the switch and test which carrier is currently serving you, call 1-700-555-4141. This number will tell you what Long Distance carrier yoiu are currently using. If the name is unfamiliar, it is possible that the long distance carrier is using the line of another carrier (this is not uncommon).
If you have any questions, contact your new carrier.

How many long distance carriers are there?
There are over 1,400 companies providing long distance in the U.S. ClearPath chooses the carriers witht he most reliable service and the best pricing.

How will I be billed?
Carriers send out the traditional monthly bill in the mail. However, there are typically numerous billing options available from each carrier. Most accept credit cards and direct withdrawal from your checking account. Some carriers even offer a discount for credit cards and direct withdrawal.

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